Support Services


Support Services


Bently Nevada services offerings are designed to cover all phases of your operation and ensure a complete range of product, application, and asset health support. From time critical reactive support to tailor-made solution packages our service professionals are standing by and committed to meeting your specific needs.

Get up and running – Make sure your protection and monitoring systems are properly designed, installed, and delivering the insights you need to support successful commissioning and startup.

Stay healthy and optimized – Ensure that your system is healthy, optimized, secure, and up to date with continually evolving compliance, cybersecurity, and condition monitoring technologies and standards.

Maximize outcomes – Make certain you get the most accurate, timely, and actionable insights—so you can make the best operational decisions.

With more than 500 service professionals in over 50 countries, Bently Nevada have the global reach and local presence to be there with expert support when and where you need us.

Our technical experts will conduct remote sessions for groups of your people. Customized topics and Q&A sessions tailored to best fit your remote learning needs. Remote sessions with key personnel from your organization as “power users” of the products and systems for mentoring.


Site surveys are performed to verify suggested parts lists, provide technical recommendations and monitoring system firmware review, which would be the first step to ensuring you have a productive and effective turnaround encompassing all your critical assets.

Assessment services assist in planning the appropriate work to be performed on each asset based on its condition. Spare parts assessment provides detailed overview of all recommended spare parts. It also helps to ensure that required spares are available when you need them with proper planning so that instrumentation and monitoring rack issues do not cause unnecessary

delays and downtime.

Condition Monitoring System Design & Installation

Managing the startup of a new plant, process, or machine has many complex demands. When it comes to ensuring your machinery protection and monitoring system is properly designed, installed, and delivering the asset health insights you need to support a successful commissioning process and start up, Bently Nevada has got you covered.

Supporting Services

Bently Nevada supporting service offerings are designed to maximize the value of your investment in asset protection and monitoring systems. From technical support and troubleshooting to fully managed supporting services covering probe tip to machinery health reports – and everything in between – we ensure your system is healthy, available, up to date, secure, and optimized.

Remote Condition Monitoring and Machine Diagnostics

Whether it be continuous asset health monitoring to support maintenance and outage planning or time-critical response to trip events, we ensure you get the most accurate, timely, and actionable asset health insights so you can make the best operational decisions. From providing onsite or remote machinery condition monitoring, program startup, and operational support, to developing custom analytics unique to your operational needs, Bently Nevada is committed to delivering the highest quality machinery health and monitoring solutions available.

Bently HOST (Condition Monitoring Software-as-a-Service)

Proactive, data-driven machine protection enables smarter decisions to protect assets and improve safety while avoiding costly downtime. Bently HOST from Bently Nevada delivers System 1† condition monitoring software in a SaaS (Software-as-a-Service) model, allowing any business with critical assets to realize the benefits of machine health monitoring without a burdensome investment.

Bently HOST† combines the delivery of hardware, software, and services into a single, secure offering that allows businesses to increase their reliability and availability while simultaneously enjoying a decrease in maintenance costs and lost production revenues. With a single monthly subscription fee, customers can still take advantage of all the System 1 capabilities and data in order to make real-time, condition-based decisions in support of a predictive maintenance program



Bently Nevada

Support Services

Product Documents

Bentley Nevada System Design_Installation_FS_R1 Chess Controls

Bently Nevada BHCS38637 Technical_Support_Guide_R2

Bently Nevada support and maintenance Agreement Product Sheet

Bently Nevada_HOST_Infographic-112420 Chess controls

Bently Nevada_RemoteLearningSessions_Brochure-09082020 Chess Controls

BHCS34494 Bently Nevada Machinery Diagnostic Services Datasheet_R5

BHCS34717 BN Remote Diagnostic Services Fact sheet_R2

How remote condition monitoring sustains manufacturing outcomes

Site Survey Brochure_R3-HR-Chess Controls



Rouyn Noranda, Quebec

Tel 819 764 4157

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